Setting Up a Custom Domain for Your Trust Portal

Why Use a Custom Domain?

Default URL: yourcompanyname.trustceeyu.io

Custom domain URL: trust.yourcompany.com

Benefits of Custom Domain

✓ Professional appearance - clearly part of your website ecosystem
✓ Easy to remember - follows predictable pattern
✓ Better trust - visitors see your company domain, not a third-party service
✓ Email deliverability - access links not flagged as external
✓ Brand consistency - reinforces you control your security narrative
✓ SEO benefits - associated with your domain authority

First impression impact:

• Generic: "They use someone else's compliance tool"
• Custom domain: "This is their professional security program"

Choosing Your Domain

Common Domain Patterns

Recommendation

Use trust.yourcompany.com unless you have a specific reason not to.

Why "trust" is the standard:

• Used by major companies (Salesforce, OpenAI, MongoDB, Stripe)
• Immediately communicates purpose to visitors
• Broadly understood across industries
• Easy to remember and type

Note: If trust subdomain is already used for something else at your company, security or compliance are good alternatives.

Prerequisites

Before you begin, ensure you have:

•  Access to DNS settings for your company domain
•  Ability to add DNS records (CNAME)
  • Usually requires IT/DevOps team
  • Or access to your DNS provider (Cloudflare, Route53, GoDaddy, etc.)
•  Chosen subdomain name (e.g., trust)
•  30-60 minutes for setup and DNS propagation

Who typically does this:

• IT/DevOps team member
• System administrator
• Anyone with DNS management access

Step-by-Step Setup

Step 1: Start Custom Domain Configuration

1. Log into Trust Center
2. Navigate to Settings → Custom Domain
3. Click Edit
4. Enter your desired subdomain (e.g. trust.yourcompany.com)
5. Click Save

The system will generate DNS records you need to add.

Step 2: Copy DNS Records

Ceeyu will provide DNS configuration details:

Example DNS record:

Type: CNAME
Name: trust.yourcompany.com
Value: trustcenter.ceeyu.io
TTL: 3600 (or Auto)

Type: CNAME
Name: _acme-challenge.trust.yourcompany.com
Value: acme-token.ceeyu.io
TTL: 3600 (or Auto)

Important: Copy these values exactly - you'll need them in the next step.

What this does:

• Points your subdomain (trust.yourcompany.com) to Ceeyu's Trust Portal infrastructure
• Allows Ceeyu to serve your branded portal on your domain
• Enables automatic SSL certificate provisioning

Step 3: Add DNS Record to Your Domain

Now you need to add this record to your DNS provider.

Common DNS providers:

• Cloudflare
• AWS Route53
• Google Cloud DNS
• GoDaddy
• Namecheap
• Azure DNS

General process (varies by provider):

1. Log into your DNS provider
2. Navigate to DNS management for yourcompany.com
3. Add new record
4. Enter details:
   • Type: CNAME
   • Name: trust (or whatever subdomain you chose)
   • Value/Target: trustcenter.ceeyu.io (as provided by Ceeyu)
   • TTL: 3600 or Auto
5. Add new record
6. Enter details:
   • Type: CNAME
   • Name: _acme-challenge.trust (or whatever subdomain you chose)
   • Value/Target: acme-token.ceeyu.io (as provided by Ceeyu)
   • TTL: 3600 or Auto
7. Save the records

Step 4: Verify DNS Configuration

After adding the DNS record:

1. Return to Trust Center → Settings → Domain
2. Click Validate
3. System checks if DNS is properly configured

Possible outcomes:

⏳ "dns_check" status

• DNS changes take time to propagate
• Wait 5-60 minutes and try again
• Check DNS record is entered correctly

⏳ "cert_create" status

• DNS record detected correctly
• Proceeding to SSL setup
• Check DNS record is entered correctly

✅ "active" status

• DNS record detected correctly
• SSL setup completed 
• Configuration successful

Verification can take:

• Minimum: 5 minutes
• Average: 15-30 minutes
• Maximum: 24-48 hours (rare, usually indicates an error)

Pro tip: Use online DNS checker tools to verify:

nslookup trust.yourcompany.com

Should return: trustcenter.ceeyu.io