Customizing Your Trust Portal Branding

Learn how to customize your Trust Portal's appearance with your logo, colors, and welcome message.

Why Branding Matters

Your Trust Portal is often a prospect's first impression of your security and compliance program. A well-branded portal:

Builds trust through professional presentation
Reinforces brand identity and recognition
Differentiates you from competitors using generic portals
Increases credibility - looks like an integrated part of your company
Improves memorability - easier for clients to find and return to

First impression impact:

  • Generic portal: "They use a third-party tool for compliance"
  • Branded portal: "This is part of their professional security program"

Branding Options Overview

Your Trust Portal can be customized with six key elements:

ElementWhat It ChangesImpact
LogoHeader brand identityHigh - Immediate recognition
FaviconBrowser tab iconMedium - Professional detail
Primary ColorMain buttons, highlights, headersHigh - Primary brand color
Secondary ColorLinks, secondary buttons, accentsMedium - Brand reinforcement
Background ColorPage backgroundMedium - Visual consistency
Introductory TextWelcome message at top of portalHigh - Sets context and tone

Accessing Branding Settings

All branding options are in one place:

  1. Navigate to Trust Center > Settings in the main menu
  2. Select Branding tab
  3. Click on Edit
  4. Make your changes
  5. Click Save Changes

Changes take effect immediately - visitors see updates as soon as you save.

Note: Your Trust Portal is only accessible if Publish Trust Portal is enabled.

Logo Configuration

Adding Your Company Logo

Your logo appears in the header of every Trust Portal page, in the top-left corner.

Requirements:

  • Format: PNG (with transparent background recommended) or JPG
  • Recommended size:
    • Width: 64-400px
    • Height: 64-400px
    • Aspect ratio: Roughly 1:1
  • File size: Maximum 512KB

Favicon Configuration

Setting Your Browser Tab Icon

The favicon is the small icon that appears in:

  • Browser tabs
  • Bookmarks
  • Browser history
  • Mobile home screen shortcuts (if someone bookmarks your portal)

Requirements:

  • Format: PNG or ICO
  • Size: 256x256px or 512x512px (square format)
  • File size: Under 100KB
  • Design: Should be recognizable when displayed at 16x16px

Color Scheme Configuration

Understanding Color Usage

Your Trust Portal uses three colors that you can customize:

Primary Color:

  • Main action buttons ("Request Access")
  • Accents
  • Active elements (Active filtered categories)
  • Most prominent visual elements

Secondary Color:

  • Subtle accents

Background Color:

  • Main page background

 

Was this article helpful?